Procedure Day FAQ's
Do I need to fast?
No. We do not require patients to fast for any procedure. We recommend eating a balanced breakfast.
Do I need a driver?
Not for standard procedures. If a driver is required, we will let you know in advance.
Can I take my regular medications?
Yes. However, if you're on blood thinners (anticoagulants), you may need to pause them. We will coordinate with your primary care provider and give you specific instructions if this applies.
What should I wear?
Loose, comfortable clothing.
Can I shower?
Yes, you may shower after standard procedures. Avoid soaking in bathtubs or pools.
Is there a blood sugar limit for procedures involving steroids?
Yes. Your blood sugar must be under 200 at the time of your procedure.
General New Patient FAQS
Do I need a referral to schedule a new patient appointment?
Referrals are preferred but not always required—unless your insurance mandates it. We
recommend contacting your insurance provider to confirm referral requirements. Plans that
typically require referrals include most HMOs, Tricare, and Worker’s Compensation.
Note: Self-pay patients also need a referral.
My doctor sent a referral—when can I schedule?
Referrals typically take 1–2 business days to be received and processed. Once reviewed and
accepted by our office, we will contact you to schedule an appointment. Please allow additional time if we are waiting on missing information from your provider or need to verify your insurance.
What should I bring to my first appointment?
Please bring the following:
- Insurance card(s)
- Government-issued photo ID (required for all appointments)
- Completed new patient paperwork (arrive 20 minutes early if not completed in advance)
Optional: You may bring printed medical records, medication lists, or imaging related to your
current pain concerns.
Note: We cannot view imaging discs in office—only printed reports.
Billing and Insurance FAQS
Will my procedure be approved, and what will my cost be?
We will submit a prior authorization request to your insurance to determine if your procedure is
considered medically necessary. While we aim to give you an estimate, the final cost cannot be
determined until your insurance processes the claim after your procedure. You may receive
additional charges beyond your copay. An Explanation of Benefits (EOB) will be sent to you by
your insurance company.
What happens if my procedure is not covered by insurance?
If your procedure is denied, we will initiate an appeal with your insurance company. Please note
that appeals can take up to 30 business days and are not guaranteed to be approved.
Why can’t I schedule my procedure right away?
Many procedures require prior authorization, which can take up to 15 business days,
depending on your insurance. We begin the authorization process immediately and will
schedule your procedure accordingly. However, if the authorization is denied, your appointment
may need to be rescheduled.
Can I pay out-of-pocket if my procedure isn’t covered?
Yes, we offer a self-pay option at a non-insurance rate. Payment is required at the time of
scheduling. Please contact our office for pricing information.
I have a question about my bill. Who can I contact for help?
We utilize a third-party billing service to manage our billing inquiries.
- For procedures or office visits prior to July 1, 2025, please contact Ventra Health at
800-410-0453. - Beginning July 1, 2025, we will be transitioning to a new billing company. Updated
contact information will be provided as soon as it becomes available.
If you are unsure of your visit date, feel free to contact our office, and we’ll guide you
accordingly. Please be advised that we will not be able to answer billing questions in our office.